Frequently asked questions.
no dumb questions here
The questions our customers ask most often, answered clearly. If you can't find what you're looking for, write to us and a real person will reply — usually within a working day.
✦ 14 questions
01What if I can't find a product in your catalogue?
If you can't find the product you're looking for, contact us directly by email or via Telegram. We do our best to source specific products on request and will be happy to guide you towards the best solution.
02Do you have a loyalty or referral program?
Yes! We reward loyal customers and those who refer us. Contact us to find out more about our current offers and the benefits you can access.
03What should I do if my package is damaged or missing?
If your package arrives damaged or incomplete, contact us within 48 hours of receipt with supporting photos. We will find a solution as quickly as possible.
04Can I create a professional account?
Yes, we offer professional accounts for researchers, laboratories and resellers. Contact us directly to discuss your needs and benefit from tailored terms.
05What is the purity of your products?
All our peptides are third-party lab tested and have a minimum purity of 99%. Certificates of Analysis (CoA) are available upon request for each batch.
06Is my personal data secure?
Absolutely. Your personal data is handled confidentially and is never shared with third parties. We comply with applicable data protection regulations (GDPR).
07Are your products intended for human or therapeutic use?
No. All products sold by PepGlow are strictly for research purposes only. They are not intended for human or animal consumption, nor for therapeutic or diagnostic use.
08Do you ship internationally?
Yes, we ship to many countries across Europe and beyond. Shipping fees apply depending on the destination. Contact us to confirm availability in your country.
09Do you offer discounts for bulk orders?
Yes, we offer tiered pricing for large orders. Contact us directly to receive a personalised quote.
10How are your products packaged?
All our products are delivered in individual protective boxes. Each order is shipped in an insulated bag and includes a complimentary 3 ml bacteriostatic water vial.
11How should I store my peptides?
Lyophilized peptides can be stored for up to 1 year in a refrigerator (2–8°C), away from light and humidity. Once reconstituted, they can be kept in the refrigerator for up to 2 months.
12How can I track my order?
Once your order has been shipped, you will receive an email with your tracking number. You can follow your parcel directly via the link provided.
13Where are your peptides manufactured?
All peptides are manufactured in certified laboratories under strict regulatory protocols. Every batch is tested for purity, identity, and stability — both in-house and at accredited third-party laboratories. We run semi-annual audits and external analyses to ensure that every product batch on offer ships with a certificate of analysis (COA) issued within the last six months, guaranteeing consistent documentation and rigorous quality control across the entire catalogue.
14How quickly do you ship orders?
We offer next-business-day shipping for all in-stock products. Orders placed before the daily cut-off ship on the next business day, and you receive a tracking number as soon as your order ships.
still curious?
the lab answers faster than the group chat.